Terms and Conditions

Privacy Policy

Introduction

At Pentaforge we are committed to fair practices that protect and respect your privacy. We want you to know we don’t store any personal information from our visitors.

Information we may collect from you.

We do not collect any personal information from you. We are privacy-friendly. Our cloud service providers may collect anonymous information about our users.

Information you give us.

You may give us information about you with your consent, including, but not limited to:

  • By filling in a form or sending us an email.

This information may be personal or related to your business or employment history. You may give us information for legal reasons, such as to enter into a contract with us, when you are buying services from us, or when you are taking a job at Pentaforge.

Information we collect about you.

We collect data on accesses to our site for purely statistical purposes - counting the number and duration of accesses.

We do not use cookies and no personal data is collected, processed or stored/archived, and users remain completely anonymous.

If you visit our website we may automatically collect information about the type of device you use. What parts of our website you click on and how long you look at our website.

Why does Pentaforge collect personal information?

We don’t collect any personal information about Pentaforge’s website visitors. We do collect form submissions.

Pentaforge only processes your information if you submit one of the contact forms. By doing so, you are giving us permission to process and store your submitted information.

How long will you keep my personal information?

The information you submitted through one of our contact forms will be stored until we decide to erase it from our databases or if you request us to do so.

Where we store your personal data

The information you submitted through any of our contact forms is stored and/or processed at one of the following third-party service providers:

  • Notion

  • Slack

  • AWS

  • Vercel

  • PostHog

Should you wish to request your information to be deleted from any of the above sources, please contact us.

Managing privacy and security of Client data

Pentaforge Client Data: Pentaforge securely stores all Client-related data, including contracts, signatures, and contact information, within its internal knowledge management system (e.g., Notion). Access to this data is strictly limited to personnel who require it for specific, authorised purposes. Pentaforge does not use Client data for any purposes beyond those necessary to fulfill contractual obligations, such as invoicing and the delivery of agreed-upon services.

In the course of delivering services, Pentaforge may utilise various tools for communication, messaging, and data storage. These tools may rely on third-party service providers; however, Client data is only used as required to support the agreed services. Pentaforge remains committed to maintaining the confidentiality and security of Client data at all times.

In order to deliver its services, Pentaforge relies on a number of third-party service providers (“Sub-Processors”). These tools are used to facilitate communication, messaging, and data storage. While Pentaforge uses these Sub-Processors to support its operations, Client data is handled strictly in accordance with its intended purpose—limited to fulfilling contractual obligations and providing agreed-upon services. Pentaforge ensures that all Sub-Processors adhere to industry-standard practices for data security and privacy. A list of the Sub-Processors used by Pentaforge is provided below:

  • Notion
    Company name: Notion Labs, Inc.
    Country of Registration: United States
    Pentaforge’s purpose of use: Knowledge management system

  • Slack
    Company name: Slack Technologies, LLC
    Country of Registration: United States
    Pentaforge’s purpose of use: Communication and instant messaging

  • Google Workspace
    Company name: Google LLC
    Country of Registration: United States
    Pentaforge’s purpose of use: Email, file storage and sharing, virtual meeting

End Customer Data: End Customer data is processed and managed exclusively through the applications ("Products") developed by Pentaforge for its Clients. In instances where these Products handle End Customer data, the responsibility for the management, control, and ownership of such data resides solely with the Client. Pentaforge does not possess or claim ownership over End Customer data; its role is limited to developing and maintaining the tools necessary to support the storage and handling of this data on behalf of the Client.

At all times, the Client retains full authority and discretion over End Customer data, including the ability to revoke Pentaforge’s access, as this data is hosted entirely on platforms, servers, or services owned or controlled by the Client (e.g., the Client's cloud provider). While Pentaforge offers guidance and adheres to best practices to assist the Client in ensuring the security of End Customer data, ultimately Pentaforge does not own these hosting environments.

Is the information collected through the service secure?

We take precautions to protect the security of your information. We have physical, electronic, and managerial procedures to help safeguard, prevent unauthorised access, maintain data security, and correctly use your information. However, neither people nor security systems are foolproof, including encryption systems. In addition, people can commit intentional crimes, make mistakes or fail to follow policies. Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its absolute security.

Use of AI Tools

Pentaforge uses artificial intelligence tools, including ChatGPT, Claude, and Copilot, to support internal work such as drafting, structuring content, and generating options for evaluation. These tools do not make decisions on our behalf and all output is reviewed by our team before use.

We use paid versions of these services that do not train on our inputs. AI tools serve only to support our team's thinking and execution. Strategic decisions, client communications, and final deliverables remain under human control and review.

Who might Pentaforge share your information with?

We won’t share any of your information unless we must comply with a legal obligation.

Your Rights

Pentaforge will respect your legal rights to your data. Below are the rights that you have under the law, and what Pentaforge does to protect those rights:

  • The right to be informed: Pentaforge is publishing this Legal Statement to keep you informed as to what we do with your information. We strive to be transparent about how we use your data.

  • The right to access: You have the right to access your information. Please contact Pentaforge if you wish to access the information Pentaforge holds about you.

  • The right to rectification: If the information Pentaforge holds about you is inaccurate or not complete, you have the right to ask us to rectify it. Please contact Pentaforge if you need us to rectify your information.

  • The right to erasure: This is sometimes called ‘the right to be forgotten’. If you want Pentaforge to erase all your data and we do not have a legal reason to continue to process and hold it, please contact Pentaforge.

  • The right to object: You have the right to object to Pentaforge processing your data even if it is based on our legitimate interests, the exercise of official authority, direct marketing (including data aggregation), and processing for the purposes of statistics. If you wish to object please contact Pentaforge.

Cookies

We do not use cookies.

Our website may contain links to and from the websites of our partners, suppliers and other third parties. We have no control over the content or links displayed on these sites. If you follow a link to any of these websites, please note that these websites may have their own privacy policies and that we do not accept any responsibility or liability for any such policies. Please check these policies, where available, before you submit any personal data to these websites.

Children

Pentaforge does not believe its website or marketing content is appealing to children, nor is it directed at children under 13. Pentaforge does not work with Clients, nor employ anybody, under the age of 18.

Changes to Our Privacy Policy

Pentaforge has the discretion to update this privacy policy at any time. Any such changes will be posted here and, where appropriate, notified to you in writing. We advise you to check back frequently to see any updates or changes.